Services

We are a sales organization - all of our services and efforts are geared towards portraying your brands appropriately and maximizing revenue for your campaigns. Everything from our billing style (we bill as a % of revenue generated) to our agent compensation model (commission based) is designed to align our efforts with the goals of your campaign. Thorough campaign set-up, rigorous training, effective sales management, solid back-end systems and accurate reporting - all must be present in a well run campaign. Please read-on to understand our approach and philosophy about each of these functions.

Because we are singularly focused on sales, Great Falls Marketing does not provide media buying, fulfillment or customer service, but we can recommend experts in these areas with whom we have strong working partnerships.

Evaluation & Launch

Preparation is critical for a smooth campaign launch. Prior to launch, our campaign management group works with you to develop and thoroughly test the scripting, 800#'s voice prompts, back-end codes, order files and reporting formats necessary for your supply chain to operate smoothly. Simultaneously, our trainers use the pre-launch timeframe to conduct product specific training sessions so that everyone of our agents are well prepared and ready to sell when the first call arrives.

World-class Telesales

Great salesmanship is the core of our offering. Our agents are sales professionals that are well trained in the products we sell. When the phone rings we have an opportunity to generate revenue for the client, and given that we are paid as a percentage of the revenue we generate it is in our interest to generate as much as possible. Our agent compensation is heavily tied to commission - so they share the same incentives and interests as the clients we serve. We have many opportunities to generate revenue: closing the sale, maximizing the ticket, and upselling the customer into continuity and cross-sell offerings. We understand that consumers are trying to satisfy specific needs when they call us. Isolating these needs and accurately conveying the product features and benefits which meet those needs are central to our selling process.

We provide real time payment processing (reducing decline rates and improving net revenue) as well as secured data exchange services to ensure that the other members of your supply chain retrieve order and other information in a timely manner.

Pro-Active Pursuit

We help you realize maximum value from your campaign investment. For those customers who've bought, the first purchase is only the beginning... and for those who haven't, it's far from the end of the line. Our two-fold approach targets first-time buyers with customized follow-up reorder, companion up-sell, and auto-ship programs. And we don't give up on the leads you've worked so hard to get: we entice every non-buyer with timely discounted offers and other techniques aimed at capturing enhancing revenues. You'll be surprised and pleased at how much extra income these efforts will add to your bottom line.

Continuous Reporting

Too many call centers conceal important performance metrics, including short calls and key abandonment information, from their clients in order to improve their perceived importance.At Great Falls we believe that data is king and that our clients deserve (and should demand) to see full detail on every call they generate. Our reporting provides accurate, timely and highly detailed data. This is as important to us in the management of our business as it is to our clients, allowing us to fine-tune and adjustment our operation in real-time to maximize results.